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Fleisher L , Buzaglo J , Collins M , Millard J , Miller SM , Egleston BL , Solarino N , Trinastic J , Cegala DJ , Benson AB 3rd , Schulman KA , Weinfurt KP , Sulmasy D , Diefenbach MA , Meropol NJ
Using health communication best practices to develop a web-based provider-patient communication aid: The CONNECTtrade mark study
Patient Educ Couns. 2008 Jun;71(3) :378-87
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Abstract
OBJECTIVE: Although there is broad consensus that careful content vetting and user testing is important in the development of technology-based educational interventions, often these steps are overlooked. This paper highlights the development of a theory-guided, web-based communication aid (CONNECTtrade mark), designed to facilitate treatment decision-making among patients with advanced cancer. METHODS: The communication aid included an on-line survey, patient skills training module and an automated physician report. Development steps included: (1) evidence-based content development; (2) usability testing; (3) pilot testing; and (4) patient utilization and satisfaction. RESULTS: Usability testing identified some confusing directions and navigation for the on-line survey and validated the relevance of the "patient testimonials" in the skills module. Preliminary satisfaction from the implementation of the communication aid showed that 66% found the survey length reasonable and 70% found it helpful in talking with the physician. Seventy percent reported the skills module helpful and about half found it affected the consultation. CONCLUSION: Designing patient education interventions for translation into practice requires the integration of health communication best practice including user feedback along the developmental process. PRACTICE IMPLICATIONS: This developmental process can be translated to a broad array of community-based patient and provider educational interventions.
Notes
Fleisher, Linda Buzaglo, Joanne Collins, Michael Millard, Jennifer Miller, Suzanne M Egleston, Brian L Solarino, Nicholas Trinastic, Jonathan Cegala, Donald J Benson, Al B 3rd Schulman, Kevin A Weinfurt, Kevin P Sulmasy, Daniel Diefenbach, Michael A Meropol, Neal J Ireland Patient education and counseling Patient Educ Couns. 2008 Jun;71(3):378-87. Epub 2008 Apr 15.